Yes, our minimum product order total is $350, not including setup, rush, or shipping fees. Some items may allow for less-than-minimum quantities for an additional fee.

You can order directly through our website or by contacting us. Once we receive your artwork and confirm order details, you'll receive a digital proof and order confirmation to approve before production begins.

This one-time fee covers the labor to prepare printing equipment (like screens, plates, or embroidery files). It’s listed on your order confirmation and varies by imprint type.

Yes! Click “Request More Info” on any item page to send a request for a virtual mockup. You’ll also receive a final digital proof before production.

We offer samples for most items. Many are free under $20. Premium samples may have a charge. Blank samples ship faster; decorated samples may require extra time and fees.

We specialize in business-to-business bulk orders and generally do not sell single units. Contact us if you have a special case.

Yes! Many items are available with 24-hour production. Rush service only applies after artwork approval and may include extra fees. Let us know your deadline—we’ll make it work if we can.

We provide digital proofs for every order. Physical proofs (embroidered sew-outs, printed samples) are available upon request and may carry additional fees and lead time.

Preferred formats: Vector files (.AI, .EPS, .PDF). For full-color, high-resolution raster files like .PSD or .TIF may be used.

Vector files are scalable without losing quality (ideal for logos). Raster files are pixel-based and best for photos. File extensions alone don’t guarantee vector quality—our team will review and confirm.

No problem! Our in-house team can create or recreate your logo. Simple jobs are often free. Complex design work may incur a $50/hour fee.

PMS (Pantone Matching System) ensures your brand colors print consistently. Let us know your PMS colors for best results.

You can upload it during checkout or email it to us. We’ll confirm receipt and advise if anything needs adjustment.

Yes, we archive your digital files and can reuse or modify them for future orders.

We offer a wide range of imprinting and decoration methods:
Screenprint: Ink pressed through a mesh screen. Great for bold designs.
Deboss: Recessed logo impression.
Emboss: Raised logo design.
Dome: Clear epoxy dome over printed label.
Embroidery: Stitched directly into fabric.
Foil Stamp: Heat/pressure-applied metallic or colored foil.
Laser Engraving: Etched with laser for precision.
Heat Transfer: High-heat printed graphic bonded to item.
Pad Print: Silicone pad transfers ink to curved surfaces.
Color Stamp: Die-applied foil color.
Color Fill: Combo of foil stamping and debossing.
Digitizing: Converts art into stitch files for embroidery.
4-Color Process: CMYK printing for full-color images.

We work with partners across North America and globally. Shipping origin varies based on the product and supplier.

To simplify the claims process and ensure reliable delivery, all orders are shipped using our carrier accounts. We do not currently offer third-party shipping options.

Yes, drop shipping is available. Additional fees may apply per location.

Yes. We frequently ship to Canada and worldwide. Customs clearance and international shipping fees will apply.

Absolutely. You’ll receive tracking info once your order ships.

Let us know upfront! Mark your in-hands date clearly, and we’ll work backwards to meet your deadline.

We accept major credit cards, ACH, and business checks. First-time customers typically prepay. Credit terms may be extended to approved businesses and institutions.

After you approve your order confirmation and digital proof.

We collect tax where required. Tax-exempt organizations must submit valid documentation before order processing.

Most items are custom-made and cannot be returned. If there’s a misprint or quality issue, contact us within 3 business days and we’ll make it right.

Industry standards allow for a 5–10% over/underrun. We do our best to hit your exact quantity, but slight variance may occur and will be reflected in your final invoice.

We stand behind our work. If your order doesn’t match your approved proof or there’s a quality concern, reach out and we’ll fix it.

We're here to help! Contact us anytime at info@pro-filepromotions.com or call 702-233-6939.